Refund policy
At Aveliaco, your satisfaction, confidence, and experience with our products are our highest priorities. We carefully curate each item with quality, comfort, and customer care in mind.
Due to the personal nature of skincare, beauty, and wellness products, we maintain a thoughtful return policy designed to protect the safety, hygiene, and quality standards we uphold for every customer.
Returns
We accept returns on eligible items that meet the following conditions:
- The request is submitted within 30 days of purchase
- The product is unused, unopened, and in its original packaging
- The item is in resalable condition
- Proof of purchase is provided
For hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, tested, or altered, including but not limited to:
- Skincare products
- Facial masks
- Eye patches
- Beauty tools
- Personal care items
Damaged or Incorrect Orders
We want every Aveliaco experience to feel exceptional. If your order arrives damaged, defective, or incorrect, please contact our customer care team within 7 days of delivery at:
Email: [Your Customer Service Email]
Please include:
- Order number
- Photos of the item and packaging
- Description of the issue
Our team will review your request and provide the best possible solution.
Refunds
Once your approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow your financial institution additional processing time.
Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.